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Domestic Shipping Rates and Estimates.
Shipping rates will be calculated at check out, if an item is outside of Australia post shipping dimensions postage costs can be arranged by contacting 08 6240 7600 or emailing parts@premieravan.com.au.
We do not ship internationally.
Estimated delivery time is between 7 and 14 days.
Click and Collect.
You can skip the shipping fees with free local pick up.
Orders placed before 12pm (Monday to Friday) will be eligible for same day collect.
Orders placed after 12pm (Monday to Friday) will be eligible for next business day collect from Bassendean, Western Australia. If the next business day falls on a Saturday, your order will be available on Monday for collection.
We will notify you when your order is ready for collection via email.
Our in store pick up hours are Monday to Friday 8:30am to 4pm..
Collection address: 80 Grey Street, Bassendean WA 6054. Please note if you would like to collect your order from 22 Gibbons Road Davenport WA 6230 please phone 08 6240 7600 or email parts@premieravan.com.au quoting your order number, Bunbury pick up times vary depending on whether stock is required to be transferred between locations.
International Shipping.
We do not offer international shipping.
How long does dispatch take?
From Monday to Thursday, we aim to process your order by the next business day (excluding holidays). Orders placed after 11am on Friday will be processed the following Monday (business day). You will receive another notification when your order has shipped.
During sale periods please allow additional days for the processing of your order.
How do I check the status of my order?
When you order has been shipped, you will receive an email notification from us which will include a tracking number. You can use this tracking number to check the status of your order. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at parts@premieravan.com.au with your name and order number, and we will look into it for you.
Shipping to PO Boxes
We do not ship to PO Box addresses. Please provide street address when completing the order process.
Refunds, Returns and Exchanges
Please refer to our Refunds policy by clicking here
What happens if an item I ordered was out-of-stock?
If an item you have ordered goes out of stock at the time of placing the order or dispatch, we will be in contact with you via email regarding your options of how to proceed.
The out-of-stock item will either be refunded, placed on back order or replaced with a suitable option.